Guests can cancel free of charge until 2 days (5 days for private room) prior to arrival. The full price will be charged if guests cancel in the 2 days before arrival. If the guest does not show up, the full price will be charged. 


Please note that we DO NOT have 24 hour reception. Check-In time is from 4pm - 10pm. If you fail to check in due to late arrival without notifying the staff, it will be regarded as a no-show and 100% of the staying fee will be charged. If you think you will require late check in, please let us know ahead of time. 


We provide free rental mini towel (30×50cm) for customers, one per person per night. Other amenities like tooth brush, bath towel, etc. are not provided, but we sell tooth brushes (50yen) and you can rent a bath towel (100yen).


Sheet replacements are applicable to those who stay 4 nights or longer. We replace the sheets on the 3rd day for a 4 night stay. Please let us know if you need a replacement otherwise.